Customer Service Representative
Customer Service Representative (CSR) – Permanent, Full-time
ABOUT THE ROLE
Reporting to the Accountant, the Customer Service Representative is the main point of contact for residents and other customers accessing services at Town Hall. The role provides front line service to members of the public including processing cash receipts (billing and collection), issuing service orders, and answering inquiries in addition to supporting the operations of the Finance Department.
ABOUT YOU
You are passionate about customer service and take pride in serving the public. You are a problem-solver who is willing to go the extra mile to ensure that the those you interact with have the best possible experience when they walk through the door or pick-up the phone. You understand that as the “face” of the organization your use of tact, professionalism, and good judgement make a huge difference in how the organization is perceived by residents and all customers. You are comfortable handling cash and processing a variety of transactions on behalf of the various departments of the organization. Your eye for detail and ability to handle a fast-paced work environment allow you get the job done efficiently and accurately.
OTHER KEY QUALIFICATIONS
Education:
- Post-secondary diploma in a one- or two-year program in Business Administration, Accounting, or another related field is required.
Experience:
- Previous experience with customer service/reception in an office setting is a strong asset. Municipal experience is preferred.
Skills:
- Numeracy and cash-handling skills
- Exceptional verbal, written, and customer service skills.
- Ability to work effectively both independently and as part of a team.
- Competency in Microsoft applications including Word, Excel, and Outlook.
- File management, data entry, and other administrative procedures.
Knowledge:
- Basic knowledge of finance procedures including procurement, accounts payable, and receivable is an asset.
- Knowledge of municipal government processes and operations is an asset.
- Working knowledge of accounting software is an asset. Familiarity with TownSuite is a strong asset.
For the full job description for this position, click here.
If this sounds like you, we want to hear from you. Apply today and tell us why you’re the right person for this important role.
TERMS OF EMPLOYMENT
- Permanent, Full-time (35 hours per week)
- Salary: $38,342 – 46,600, commensurate with experience.
SUBMISSION DETAILS
Interested individuals should forward a resume and cover letter in confidence to:
Ashley Chase, Human Resources Officer
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Competition# TOBCSR_2021
Deadline to apply: Thursday, March 11, 2021
While we thank you for your interest, only those candidates selected for interview will be contacted.
- The Town of Bridgewater is committed to the fundamental principles of equal employment opportunity. We are committed to treating people fairly, with respect and dignity, and to offering equal employment opportunities based upon an individual's qualifications and performance — free from discrimination or harassment because of Age, Race, Colour, Religion, Creed, Ethnic, national or aboriginal origin, Sex (including pregnancy and pay equity), Sexual orientation, Physical disability, Mental disability, Family status, Gender Identity, Gender Expression, or other protected characteristics, in accordance with the Nova Scotia Human Rights Code.
- The Town of Bridgewater is committed to the principles of the Accessibility Act. As such, we strive to make our recruitment, assessment, and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact This email address is being protected from spambots. You need JavaScript enabled to view it..
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